Privacy

1. Overview

Dumpster Solutions LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our services or submitting your information through our website or booking form, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide We collect information you voluntarily provide when requesting a quote, submitting a booking form, or contacting us, including:

• Full name
• Phone number
• Email address
• Service address and zip code
• Project details and rental preferences

2.2 Automatically Collected Information When you visit our website, we may automatically collect certain technical information, including IP address, browser type, pages visited, and referring URLs. This information is used for analytics and to improve our website.

2.3 Communications We retain records of communications between you and Dumpster Solutions LLC, including SMS messages, emails, and phone call logs, for service and compliance purposes.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your dumpster rental booking
• Send transactional communications including booking confirmations, drop-off and pickup reminders, and service updates
• Send promotional communications for which you have provided express written consent
• Respond to inquiries and provide customer support
• Improve our services and website
• Comply with legal obligations and enforce our Terms of Service

4. SMS Communications and TCPA Compliance

4.1 Transactional Messages When you provide your phone number in connection with a rental booking, you consent to receive automated transactional text messages related to that booking. These include order confirmations, drop-off reminders, pickup reminders, and other service notifications. These messages are necessary to fulfill your rental.

4.2 Promotional Messages We will only send promotional text messages — including follow-up offers and re-engagement messages — if you have provided express written consent by checking the SMS opt-in checkbox on our booking form. Consent to receive promotional messages is never a condition of service.

4.3 Opt-Out You may opt out of promotional SMS communications at any time by replying STOP to any message you receive from us. Opt-out requests are processed immediately. You may also contact us at 440-668-4577 or admin@mydumpstersolutions.com to be removed from our messaging list.

4.4 Message and Data Rates Standard message and data rates may apply. Message frequency depends on your rental activity and, if opted in, promotional communications.

4.5 No Sharing of Phone Numbers We do not sell, lease, or share your phone number with third parties for their own marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our business, such as our CRM platform (GoHighLevel) and booking software, who are contractually obligated to protect your data
• Legal authorities when required by law, court order, or to protect the rights and safety of our business or others
• Successors in the event of a business merger, acquisition, or sale of assets

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. SMS opt-in and opt-out records are retained for a minimum of five years in accordance with TCPA requirements.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of promotional communications at any time

To exercise any of these rights, contact us at admin@mydumpstersolutions.com or 440-668-4577.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You may disable cookies through your browser settings, though some features of the website may not function properly as a result.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

10. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact

If you have questions about this Privacy Policy or our data practices, please contact us:

Dumpster Solutions LLC
Chardon, Ohio 44024
Phone: 440-668-4577
Email: admin@mydumpstersolutions.com
Website: mydumpstersolutions.com